Terms of service

Terms & Conditions

1. Ordering and Payment

  • Orders can be placed online through our store.

  • Payment must be completed at the time of purchase.

  • Accepted payment methods: credit card, PayPal, Revolut.

  • Prices include VAT and are in Euros (€).


2. Shipping & Delivery

  • Shipping fee: €7.90 per order.

  • Free shipping: Orders over €150.

  • We ship to: Denmark, Spain, Finland, France, Ireland, Italy, Netherlands, Poland, Sweden, Bulgaria, Greece, Croatia, Lithuania, Luxembourg, Hungary, Austria, Belgium, Germany, Portugal.

  • Delivery times vary by country; typically 3–7 business days.

  • Risk passes to the customer upon delivery to the shipping carrier.


3. Cancellation & Returns

  • Customers have the right to cancel orders within 14 days of receipt without giving any reason.

  • To exercise this right, contact us at elleviva83@gmail.com.

  • Products must be returned in their original condition.

  • Return shipping costs are generally borne by the customer, unless otherwise agreed.

  • Refunds are issued within 14 days after receipt of the returned item.


4. Liability

  • We are liable for damages in cases of gross negligence or intent.

  • For minor negligence, liability is limited to foreseeable damages.

  • We are not liable for delays caused by shipping carriers.


5. Data Protection

  • Customer data is collected and processed in accordance with our Privacy Policy.

  • We only use personal data to process orders and communicate about your purchases.


6. Changes to Terms

  • Elleviva reserves the right to update these Terms at any time.

  • Changes will be posted on this page and are effective immediately.